How to share Debug Logs in HidePay

This simple guide will walk you through sharing logs for swift troubleshooting and a smoother checkout experience.
Written by Andrea Morone
Updated 1 week ago

HidePay provides a convenient feature to help you identify and resolve any issues with your payment method rules. By sharing the generated logs with the HidePay support team, you can receive prompt assistance and ensure your checkout process is functioning smoothly.

All it takes is 3 simple steps.

STEP 1

By clicking on any rule just go to the right panel and select “share logs”.

STEP 2

Scroll down to the bottom of the page and click “share logs” again. 

STEP 3

Click it again! 

Done! You share correctly!

Please note that the shared debug logs are a copy of the previous 24 hours app's activity.

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